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Support / Unterstützung
Support / Unterstützung

Use Conditions

Use Conditions


The following terms and conditions apply to all orders made through our online store. Our online store is for consumers only.

A consumer is any natural person who carries out a legal action for purposes that are predominantly neither commercial nor independent professional activity. Entrepreneur is a natural or legal person or a legal partnership that acts while performing a legal transaction, while performing its commercial or independent professional activities.


The purchase contract is made with Handmade Europe.

By placing the products in the online store, we make a binding offer to conclude a contract for these products. You can add our products to the basket without any obligation in the first place and correct your entries at any time before submitting your binding order, using the correction tools provided and explained in the order process. The contract is completed when you click the order button to accept the offer for the products in the shopping cart. Immediately after submitting the order, you will receive another confirmation by e-mail.


Language(s) available for conclusion of the contract: German

We save the contract text and send you the order data and our terms and conditions in text format. For security reasons, the contract text is no longer accessible over the Internet.


Shipping fee is added in addition to the specified product prices. You can learn more about the amount of shipping costs in the offers.

We only deliver by mail. Unfortunately, self-assembly of the product is not possible.


The following payment methods are available in our store:


During the ordering process you will be redirected to the website of the online provider PayPal. To be able to pay the invoice amount via PayPal, you must be registered there or first register, justify it with your access details and confirm the payment order to us. After placing the order in the store, we ask PayPal to initiate the payment process. Payment will be processed automatically by PayPal immediately afterward. You will receive more information during the ordering process.

Amazon Payment

During the ordering process, you will be redirected to the website of the online provider Amazon before completing the ordering process in our online store. In order to process the order process and pay the invoice amount on Amazon, you must be registered there or you must first register and legitimize it with your access data. There you can choose the delivery address and payment method registered by Amazon, confirm the use of your data by Amazon and confirm the payment instructions to us. You will then be directed to our online store, where you can complete the ordering process. We ask Amazon to initiate the payment process immediately after receiving the goods. Payment is processed automatically by Amazon. You will receive more information during the ordering process.


The goods remain our property until fully paid for.


Unless otherwise expressly agreed below, statutory warranty law applies.

For used goods, the following applies: Claims for defects are excluded if the defect occurs one year after delivery of the goods. Defects occurring within one year from the delivery of the goods may be claimed within the statutory limitation period of two years from the delivery of the goods.

The above restrictions and shortened periods do not apply to claims based on damage caused by us, our legal representatives or our agents.

• in case of injury to life, limb or health

• willful or gross negligence, breach of duty and bad faith

in case of breach of essential contractual obligations, the fulfillment of which, above all, ensures the proper execution of the contract and which the contract partner must comply with (significant obligations)

• under a warranty promise, if agreed or

• As long as the scope of application of the Product Liability Law is opened.

Information about the additional warranties that may apply and their exact terms can be found with the product and on the special information pages in the online store.


We are, at all times, unlimitedly liable for claims based on damage caused by us, our legal representatives or our agents.

• from injuries to life, limb or health

• breach of duty caused by willful or gross negligence

• if agreed upon or

• As far as the scope of the Product Liability Act is opened.

In case of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on which the contractual partner can regularly rely on our compliance (main obligations) through slight negligence, our legal representatives or proxies, the amount of liability can be foreseen at the date of conclusion of the contract, its occurrence is typically Expected Damage is limited.

Otherwise, claims for compensation are excluded.


The European Commission provides a platform for online dispute resolution, which you can find here []. We are neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board.